Trending September 2023 # Error 0X800C0005 When Playing Media On Xbox App On Console Or Pc # Suggested October 2023 # Top 9 Popular

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There are reports by some Xbox console gamers and Windows 11 or Windows 10 PC gamers alike, whereby they get the Error 0x800c0005 when playing media (song or music video) on Xbox App on their respective gaming device. This post provides the most suitable solutions to fix the error.

This error may mean that the Internet connection between your Xbox console or PC and the other service is failing. Often this is the result of incompatible Network Address Translation (NAT) types.

Error 0x800c0005 when playing media on Xbox App

Initial checklist

Check your NAT settings

Reset/Reinstall Xbox app

Play media on another app

Reset gaming device

Contact Xbox Support

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Initial checklist

Before you try the solutions below, you can do the following, and after each task see if you can play media without issues on your gaming system:

2] Check your NAT settings

Your NAT type is determined by the settings or features of the router on the network you are using to connect to the Internet. The Xbox console has the following NAT types:

Open

Moderate

Strict

If your NAT type is Open, your console is connected properly – in this mode, a quick reboot will resolve any issues due to a temporary glitch with your connection. On the other hand, if your NAT Type is Moderate or Strict, this generally indicates that there is some sort of restriction or blockage that is preventing your console from communicating properly.

This solution requires you to check your NAT type and make sure it’s set to Open .

3] Reset/Reinstall Xbox app

You can uninstall the Xbox app on your Windows 11/10 gaming rig and install the app via Microsoft Store and see if that helps. You can repair or reset the app first and if that didn’t help, you can proceed with the uninstall/reinstall.

To uninstall and reinstall Xbox app on your console, do the following:

Press the Xbox button on your controller to open the guide.

Select Home to return to the Home screen.

Next, select My games & apps.

Select Apps.

Highlight the Xbox app tile.

Press the Menu button on your controller.

Select Uninstall.

On the confirmation screen, select Uninstall all.

Restart console once the app uninstall process completes.

After the console restarts, scroll right to the Store area.

Select Xbox app.

Select Install.

Try the next solution if the issue you’re currently facing is unresolved.

4] Play media on another app

Depending on the app you’re getting the error in view on, if Solution 3] wasn’t helpful, this solution requires you to instead download from the Microsoft/Xbox Store, install and use any other Media Player app to play your media on your Xbox console or Windows 11/10 PC.

5] Reset gaming device

This solution requires you to reset your gaming device and see if the issue is resolved. You can reset your Xbox console – but make sure to select the Reset and keep my games & apps option. PC gamers can reset Windows 11/10 – but choose the option to keep your personal files.

6] Contact Xbox Support

If you have exhausted all the suggestions, workarounds and solutions provided in this post, but the issue is still unresolved, you can contact Xbox Support and see if they can help resolve the issue in hand.

Hope this post helps you!

Related post: Error 0xc101ab66 when playing content in Movies & TV app on Xbox

How do I Power cycle the Xbox console?

You can manually power cycle your gaming device as follows:

Press and hold the Xbox button on the front of the console for approximately 10 seconds to turn off your console.

Unplug your Xbox from the mains.

Wait at least 30-60 seconds.

Once the time elapses, plug your Xbox back into the power outlet.

Now, press the Xbox button on the console or the Xbox button on your controller to turn your console back on.

Why won’t my clips play on Xbox app? How do I fix error code 0x800c0005?

To fix error code 0x800c0005 on your Xbox console, you can try the following suggestions:

Power cycling both devices.

Changing the NAT settings.

Setting the router to DMZ mode.

Happy gaming!

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